As a Strategic Partner to MapInfo UK Ltd., CDR Group is able to offer telephone, fax or e-mail support for the MapInfo Professional product during normal office hours. Our support procedures have been Quality Assured and are regularly audited to maintain our high standards under ISO 9000.
Support is based on the total number of active software units. Clients who purchase several copies of MapInfo software can take advantage of the support option by designating two named contact persons for every 25 users requiring support. The designated contact person(s) will collate queries, call CDR Technical Support line and receive replies.
MapInfo’s comprehensive on-line help provides step-by-step directions on using MapInfo features and functionality. Users may find that the requirements for support are minimised by attending training courses. Please see CDR’s MapInfo training schedule for more details.
Purchase an annual CDR MapInfo Support agreement and then you are entitled to use:
Your query will be logged and a response given as soon as practically possible by telephone, fax or e-mail.
A basic level of support is available free of charge and provides you with 24 hour on-line access to MapInfo’s Faxback facility, European Bulletin Board Service (BBS) and World Wide Web (WWW) site. Please remember that on-line services incur carrier communication charges.
MapInfo software upgrades are covered by a separate maintenance agreement. Please ask CDR for further information and prices.